Refund policy

Returns
You have 30 days from delivery to return a piece for a full refund of the item price. It needs to be unused and in its original packaging. Email hello@kvisthome.com first and we will tell you where to send it — we can't accept parcels sent back without contacting us.

Return postage is paid by you, unless the piece arrived damaged or we sent the wrong item. Then we cover it.

Damaged on arrival
If a piece arrives broken, email a photograph to hello@kvisthome.com within 14 days of delivery and we will replace it or refund you in full. You do not need to send the broken piece back.

Refunds
When your return has arrived and been checked, we email you to confirm. Approved refunds go back to your original payment method within 10 business days; your bank may take a few days longer to show it.

Glaze and hand-painting
Pieces with a reactive or kiln-transformation glaze, and hand-painted pieces, vary from one to the next. That is not a fault or grounds for a damage claim — but if you simply don't like how yours turned out, the 30-day return covers you.

Exchanges
The quickest way to swap a piece is to return it and place a new order.

Questions: hello@kvisthome.com